October 24, 2013 at 11:forty two am I termed “Customer Service†these days to obtain the title of my deceased son-in-regulation off in their mailing record. Obviously, I acquired a person in India who couldn’t grasp what “just take this title off of the mailing record†meant. “Mailing List?â€, she asked. I questioned her to transfer me to someone in the United Sates. She told me she didn't have that capacity.
From three months , i am not able to work on my equipment due to recurring concerns and dell incompetence to take care of them. I am a Operating girl and can't find the money for to invest these kinds of quite a while on interacting with dell executives regardless if the output is zero.
When I obtained her to grasp this straightforward problem, she once again told me notebook speakers are located the place at any time they may be put. However no response. What this is telling me is a number of points, don’t buy a DELL solution, if I can’t even get basic information and facts to spend $2900, what would the actual customer support be like if I needed support or had an issue…
I want to Use a printer, digicam, and card reader port. Can a Personal computer be manufactured with extra USB ports for incorporate on's?
The Check came on February 25 Without having a Ability Twine. I had been instructed they have no electric power twine so I should pack up the keep an eye on and ship it again and they're going to exchange the monitors concurrently on Monday March 2.
But I at last get one particular to investigate my purchase After i say I would like my moneyback and he or she states oh Will probably be shipped tomorrow so you'll want to endure returns. I converse once again to another human being from One more country that I are unable to comprehend and he suggests he will give me $fifty for my inconvenience. That's Very little when compared with calling several various nations around the world outlining it time and again little by little. Then I ask to talk to some supervisor who claims the $fifty is all they will present me but I will get return labels delivered to me and wait per month for getting my moneyback. You didn't wait right up until delivery to bill me while. Your customer service is Awful. Then I reported I need to know ways to get in contact with company. She mentioned she would not understand how to do this. I said let me guess you wont be letting me to speak to any individual higher than you Regardless that There is certainly larger and people escalate to them. She claimed Sure. Evidently I was speaking to a Latin American nation at that time. I requested if there was a Dell retail outlet the one who will likely be receiving it could possibly return it to. She said no. Then proceeded to state do I want the return labels or not rudely. I proceeded to mention I'll contact my bank card enterprise I need the labels and also to great post to read hardly ever do business enterprise with Dell once again. It is really wonderful how poor your service is with the many other options in existence to order a computer from.
jeff asured Me you may do one thing relating to this Im sorry I dont have that faith in dell any more, I sense Iv been lied to BS’d and just plt presented a shit about(that bothers me recognizing This technique was thirty to forty% of My Internet just take home I want to be dealt with quite and I havent
November 8, 2013 at five:14 pm I’m never buyin a dell all over again. These days was the last straw!!!! When speaking to dell it’s like working a career. They question u to accomplish things to your computer as though u certainly are a technician. Here is the next substitute I’ve experienced. A little something is Erroneous with it. I purchased every one of the warranty u can visualize for thisComputer. They r not honoring their assure. Dell just take prospects for granite. But phrase of mouth is a strong point. The corporate rep experienced a nerves to 1st say I didn’t have coverage on my computer. Ok if that’s true y did u ship a tech out to try to repair it.
I purchased a xp3 a few years back and it took me two months for getting it to act inside a usable way. I'd requested “No program except the working process†configuration and a few of the loaded software program stored triggering the procedure to crash.
My wife is actually a die-tough Dell consumer but, following this fiasco, wants to invest in ANY computer but a Dell. For any person that is familiar with my wife, she sticks with a business nearly always if she’s content. She even certain me purchase a Dell Once i was Completely ready but, now, I will go along with someone else.
Previously I'd get in touch with product sales to discuss my demands plus they ended up pretty practical. That they had the right Mindset that you'd count on from a business like Dell.
Don't have anything but issues with the dell notebook..guess what? your waranity is worthless. Dell is The everyday american corporation that steals your cash, Present you with $strike products and solutions and repair then operates and conceal driving ineffective telephone numbers to indians who can’t communicate english….In no way Purchase FROM DELL Once more!!!!!
(I truly feel I'm able to phone you Mike given that I’ve invested at the very least 20 hours trying to influence my Dell Inspiron to work by calling your minions each here As well as in India.)
October 19, 2014 at 5:55 pm I've experienced my fill of conversing with Reps who tend not to talk English and therefore are rude. I obtained an Alienware computer for my son for graduation in June of 2013. This computer was customized constructed for in depth gaming and movies. The first one I purchased disappeared in Columbus Ohio so dell reported no trouble they'd procedure the order and send another a person. The main buy took two months given that they experienced to create it so they stated. The replacement was despatched in six times(which constantly bothered me). Effectively we recieved the laptop and it has been eighteen months and it can be acquiring troubles. I referred to as fell for aid and they want cash to look at the computer. I are actually hung up on transferred everywhere in the entire world and acquire nowhere. I finally took it to an area computer store who I've applied before as well as instructed me which the video clip chip around the mother board above heated and consequently blew out the harddrive.